Delivery Information Payment and Delivery
1) By Bank Transfer or EFT (Electronic Funds Transfer) You can make any of our Akbank, Finasbank, Garanti Bank, T. İş Bankası and Yapı Kredi bank accounts (TL) see EFT Remittance Accounts
2) With your credit cards on our site You can take advantage of our online single payment for all kinds of credit cards or online installments in the Contracted Payment channels. In your online payments, the amount will be withdrawn from your credit card at the end of your order. In case of order cancellations due to possible order cancellation or stock problems, the refund will be made to your credit card within 3-7 business days.
3) Return of Order Fee In case of cancellation of your orders for possible reasons; Eastern Turkish RUGS returns the product price to your account and / or credit card within 3 to 7 working days. However, you are required to report your bank account information and / or credit card information accurately and completely to the financial authorities of our company.
4) Delivery We try to deliver the products you ordered to the cargo on the same day or the next day. For products that take time to procure, the cargo delivery time is 3 to 7 working days as specified in the product details. You will be informed in case of a possible delay in delivery. In order to ensure the delivery of the product without delay, please inform the address of your current location as the delivery address during the day. Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Malatya-based company will be sent by Fedex or TNT Cargo. After your orders are approved, they are delivered to the Cargo company at the end of 1 (one) working days at the latest. You can consult our customer representative and discuss different delivery terms.
5) Payment Tracking If the system in question cannot perform the transaction due to any problem, our visitor is informed about this at the end of the payment page. In case of any error at the specified address, a connection is established with the orderer regarding the order that cannot be delivered. The validity of the e-mail address specified by our visitor is confirmed by automatic e-mail sent after the order has been transferred. We have a responsibility to the bank where we use the credit card system as much as the customer for the delivery. Please be carefull!
Open and check the packages that you think are damaged during shipment in front of the company representative you received. If you think there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company. After the delivery of the product, it is accepted that the cargo company has fulfilled its duty completely. If the product is damaged: Send the report you have prepared to us as soon as possible by calling +90 530 126 44 06 and report the situation to firstname.lastname@example.org. If you carry out these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible. If you briefly explain why you want to return the product in this e-mail, you will help us in our work on the product.